James (, 11:47:28 AM): I need information for someone else I can speak with regarding my case and no solution to it. Vinit (, 11:46:51 AM): Thank you for contacting EA HELP, my name is Vinit, may I start with your first name please? Here is one of the chats from the EA play support that told me to post here, I am over this issue. Nothing works, the current solution is unacceptable as I paid for these expansion packs. So I kept trying, even decided to delete all old files in the case of starting fresh. Didn't play for a while, and now I can't get into the game and EA act's like it needs to be downloaded. I had the game and expansion packs installed, no issues months ago. The download is stuck at pending and fails. Uninstalled EA software and reinstalled it The EA play software is just stuck at pending. It's unacceptable and I can't belive the level of incompetince from the support lines. Yet own expansion packs in EA play and can no longer acess them. I am over the entire situation due to hours and hours of time wasted on a free game I can play in STEAM but not EA play. Was told to post an issue here I am having with EA play. I've removed them.ĭid this issue appear after a specific patch or change you made to your system? No Have you installed any customization with the game, e.g. What happens when the bug occurs? can't download free game Steps: How can we find the bug ourselves? can't download free game What expansions, game packs, and stuff packs do you have installed? None What is your current game version number? None How often does the bug occur? Every time (100%) Which language are you playing the game in? English
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